I recently had the pleasure of sitting down with Bill Pollard, former Chairman and CEO of ServiceMaster and business author to talk about leadership and what it takes to run a billion dollar company.
At one point, I asked Bill to describe a typical day for him as a CEO. His response brims with wisdom.
"Well, I didn't spend much time in the office," he said. "I made it a habit to dip down into my organization. Each day I made it a priority to spend time with people - employees, management team, customers, board members. This way I was able to learn what they need and keep my finger on the pulse of the company."
This is not the picture of a command and control leader; a person sitting behind his desk in the C-Suite making demands. Rather it's a portrait of a leader actively engaged with one of the most important assets of any company - people. They are the ones who purchase your products, manage your supply chain, and design and build your products. People create success.
Do you regularly dip down? If not, who do you need to do a better job of connecting with this year? For me, it's re-connecting with previous customers. For you it could be employees or new clients. Who can you start learning from today? Make a daily and weekly list and get started. Let me know how it goes.